Refund Policy
This Refund Policy outlines the conditions under which payments made on the KIBCo Alumni Association Portal platform may be refunded.
1. Membership or Service Fees
If the KIBCo Alumni Association charges fees for membership, events, or other services, payments are generally non-refundable once the service has been accessed or the event has taken place.
2. Event Registrations
Refunds for alumni events may be available if a cancellation request is made before the event registration deadline. Refund eligibility and timelines may vary depending on the event.
3. Duplicate or Accidental Payments
If you believe you have made a duplicate or accidental payment, please contact us as soon as possible. Verified duplicate payments may be eligible for a refund.
4. Service Issues
If you experience technical issues or are unable to access a paid service due to a platform error, you may request a refund or account credit. Each request will be reviewed on a case-by-case basis.
5. Requesting a Refund
To request a refund, please contact us through the website’s official contact page or email us at info@kibco.ac.ke and provide details of your payment and the reason for your request.
6. Processing Time
Approved refunds will be processed within a reasonable timeframe, depending on the payment method used.
7. Changes to This Policy
The KIBCo Alumni Association reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page.
By making a payment on the KIBCo Alumni Association Portal, you agree to this Refund Policy.
